From a Classic Sales process to a Life Time Value Growth well-oiled Operation
Re-invent yourselves. Our proven models maximize customer Lifetime Value (LTV,) measured in margin.
The new paradigm requires sense of urgency to change business model (from capital equipment to pay per outcome for instance).
Practically: SPIN, value selling methodologies will be applied concretely.
LTV changes require deep cultural evolution - Including technology: digitization, IoT, AI - on top of market access and ecosystem transformation.
From Customer Experience to Margin Expansion
Map the customer experience in context: taking into account your strategy, priorities, ecosystem and value chain.
Digital and 'real world' pathways, As Is and To Be are crucial.
Identify areas to increase profitability while sustaining/improving customer experience: both on the creativity/innovation side or on the effectiveness/efficiency side.
Execute the systemic changes with you. We will monitor the progress with you customers and yourself (example Net Promoter Score, Customer effort metrics) & compare your performance vs. your competitors'.
From Managing Individuals to Leading and Growing Managers
Your business grows fast. You must grow too and your managers as well. Your habits, image and posture should evolve as well.
We help you either individually (privately) and/or with your team to identify the organization leadership growth challenges. For instance strategic planning process / methodologies.
We will help people balance long term strategic goals vs. short term execution.
In order to be successful, the exercise requires the CEO and her/his team to get out of their comfort zone and accept to be challenged (evolve from individual players to leaders).